Communication Center Representative, part time
About The Position
The Communication Center Representative supports paging, messaging, scheduling, and appointment services for UW Health. The representative provides customer service to UW Health staff, physicians, and patients; confirms and cancels appointments for designated clinics during nights, weekends, and holidays; and handles a range of calls, including connecting callers to inpatient rooms, notifying on-call physicians about organ offers, and executing emergency plans. The role uses computer workstations, telephone technology in a call center environment, and proprietary software for call handling, message taking, appointment scheduling, and radio paging. This is a 60% FTE, on-site position at 610 N Whitney Way in Madison, Wisconsin. The schedule is three days per week on third shift, 11 p.m. to 7 a.m., with a weekend rotation. UW Health offers benefits including health and dental insurance, paid time off, retirement plans, two-week paid parental leave, adoption assistance, flexibility in schedules and shifts, employee wellbeing resources, tuition benefits, and referral bonuses. Positions at 60% FTE and higher are eligible for full-time benefits.
Requirements
- Associate's degree in Healthcare, Information Technology, Business, or a related field; two years of relevant work experience may be considered in lieu of the degree.
Nice To Haves
- Associate's or bachelor's degree in Healthcare, Information Technology, Business, or a related field is strongly preferred.
- Experience in a large automated call service center and familiarity with at least one form of call processing software.
- One year of experience in a medical, call center, or customer service environment.
Responsibilities
- Support paging, messaging, scheduling, and appointment services for UW Health.
- Provide customer service to UW Health staff, physicians, and patients.
- Confirm and cancel appointments for specifically designated clinics on nights, weekends, and holidays.
- Handle calls such as connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Retirement plans
- Two-week paid parental leave
- Adoption assistance
- Full-time benefits for positions at 60% FTE and higher
- Flexible schedule and shift options
- Employee wellbeing resources supporting emotional, financial, and physical wellbeing
- Tuition benefits for coursework associated with career advancement
- Referral bonus opportunity
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
