Communication Center Representative, part time
About The Position
The Communication Center Representative supports paging, messaging, scheduling, and appointment services for UW Health. The role provides customer service to UW Health staff, physicians, and patients; confirms and cancels appointments for designated clinics during nights, weekends, and holidays; and responds to a range of calls, including connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans. This is an on-site position at 610 N Whitney Way, Madison, Wisconsin. The schedule is 60% FTE, three days per week on the third shift, from 11 p.m. to 7 a.m., with a weekend rotation required. The role uses computer workstations, call-center telephone technology, and proprietary software for call handling, message taking, appointment scheduling, and radio paging.
Requirements
- Associate degree in Healthcare, Information Technology, Business, or a related field; two years of relevant work experience may be considered in lieu of the degree.
- One year of experience in a medical, call-center, or customer-service environment is preferred.
Nice To Haves
- Experience in a large automated call service center and familiarity with at least one form of call-processing software.
- Associate or bachelor's degree in Healthcare, Information Technology, Business, or a related field.
Responsibilities
- Support paging, messaging, scheduling, and appointment services for UW Health.
- Provide customer service to UW Health staff, physicians, and patients.
- Confirm and cancel appointments for designated clinics during nights, weekends, and holidays.
- Handle calls such as connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
Benefits
- Health and dental insurance
- Paid time off
- Retirement plans
- Two-week paid parental leave
- Adoption assistance
- Full-time benefits for part-time work at 60% FTE and higher
- Flexible schedule and shift options
- Resources through the UW Health Employee Wellbeing Department supporting emotional, financial, and physical well-being
- Tuition benefits eligibility for coursework associated with career advancement
- Referral bonus opportunity
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
