Tech Services Manager- S+R
About The Position
This role is responsible for establishing and maintaining relationships with guests, team members, and vendors. The Tech Services Manager oversees team members, ensuring adherence to policies, procedures, safety standards, and daily operational standards. They also ensure compliance with company policies, procedures, and applicable state and federal laws, while maintaining open communication with management and department supervisors. The position involves reviewing and interviewing applicants, hiring part-time staff, and obtaining necessary licenses, permits, and certificates. The manager conducts regular inspections of rides, attractions, games, and equipment, performs necessary repairs, and maintains an organized, clean, and safe work area. Additionally, they handle counseling, work-related injury paperwork, scheduling, and payroll reports, while also planning, assigning, and directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems. The role includes enforcing policies and procedures for problems and emergencies, and assisting with the development and training of team members. The manager is also responsible for creating and posting notices regarding policy changes related to the department.
Requirements
- Must be at least 18 years old
- Obtain training certification per company policy
- Standing for long periods of time with frequent bending and turning
- Must be able to lift 40 lbs
- Must be comfortable climbing on a ladder
- Must be able to communicate with guests and deliver safety instructions
Nice To Haves
- Goes beyond the normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responding to guests’ special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests.
- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Maintains appearance and/or uniform standards.
Responsibilities
- Establishes and maintains relationships with Guests, Team Members and vendors.
- Coordinates preventative maintenance schedules on all assets.
- Oversees Team Members, ensuring all policies, procedures, safety standards and daily operational standards are being followed.
- Ensures compliance with company policies, procedures and applicable state and federal laws.
- Oversees and maintains open communication with management and department supervisors.
- Reviews and interviews qualified applicants, hires part-time staff based upon qualifications set forth by the General Manager and department head.
- Follows through in obtaining licenses, permits and certificates where necessary.
- Follows instructions and requests by upper management.
- Conducts regular inspections of rides, attractions, games and equipment to ensure operational readiness.
- Performs necessary repairs to rides, attractions, games and equipment as necessary.
- Maintains an organized and clean and safe work area and environment.
- Completes counseling, work related injury paperwork, scheduling and payroll reports in a timely manner consistent with policies and procedures.
- Plans, assigns and directs work, appraises performance, rewards, disciplines, addresses complaints and resolves problems.
- Enforces policies and procedures relating to problems and emergencies which occur during business operations.
- Assists with the development and training of Team Members.
- Creates and posts notices regarding policy changes related to the department.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
