Theater Manager- S+R

Entertainment Services LLC • Garland, TX

2d • Onsite

About The Position

The Theater Manager is responsible for coordinating the theater's day-to-day operations to ensure guests have a comfortable, distraction-free, and picture-perfect experience. This role involves managing staffing levels for servers, bartenders, and runners based on business needs, overseeing labor hours, and providing training and supervision under the Director of Food and Beverage. The manager will conduct performance appraisals and ongoing performance management, ensuring associates receive regular feedback. Key duties include ensuring all opening and closing duties are completed, managing compliance with food and alcohol service certifications, and maintaining company standards for quality, service, cleanliness, safety, security, and maintenance. The role also involves implementing corrective actions for deficiencies and developing team members through performance management, coaching, counseling, and discipline to uphold STRIKE+REEL standards.

Requirements

• Must be at least 18 years old.
• Obtain training certification per company policy.
• Goes beyond normal expectations without compromising the company mission, vision and values.
• Demonstrates the ability to be courteous and accountable in all situations.
• Responding to guests’ special requests in a courteous and accountable fashion.
• Monitors the consistency of the product provided to all guests.
• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers and listens to others with compassion.
• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
• Maintains uniform standards.
• The company validates every applicant's right to work in the United States through the E-verify system.
• The company will process a background check upon hire.

Responsibilities

• Coordinates theater’s day-to-day operations, ensuring guests have a comfortable, distraction-free, and picture-perfect experience.
• Ensures the theater servers, bartenders and runners are all staffed based on business needs, managing labor hours accordingly.
• Responsible for training and supervising theater servers, bartenders, and runners, under the direction of the Director of Food and Beverage.
• Conduct annual performance appraisals and ongoing performance management with associates ensuring they frequently receive open honest feedback on their performance.
• Ensures all opening and closing duties of the theaters are completed per leadership expectations.
• Manages & maintains compliance of required certifications necessary to serve food & alcohol.
• Ensures that all areas of the theater are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs.
• Implement corrective actions for all theater deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
• Strives to develop all theater team members, managing performance, coaching, counseling, and disciplining team members so that all are consistently held to STRIKE+REEL standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed