Remote - Tech & Sales Representative

Teleperformance•Concordia, IN

12d•Remote

About The Position

As a Technology Technical Support Specialist, you will serve as a primary point of contact for clients, managing inbound and outbound communications and resolving inquiries using web-based tools. This customer-facing role provides first-level technical assistance for client-specific high-speed internet services and devices. You will troubleshoot connectivity, performance, operating-system, PC, browser, and other service-related issues, manage trouble tickets, and work to resolve customer issues on the first call whenever possible. The position is remote and currently limited to residents of the states listed in the posting. Team members must have a dedicated workspace near their router for a hardwired Ethernet connection and meet the specified internet requirements. The role requires adherence to assigned schedules, company policies, and management directives.

Requirements

Be over 18 years of age.
Have a dedicated workspace near the router to support a hardwired Ethernet connection.
Have internet service with at least 15 Mbps download speed, 10 Mbps upload speed, and ISP latency under 50 ms.
Provide proof of internet speed.
Internet connections cannot be satellite, mobile data or hotspots (5G, 4G, or 3G), P2P, or VPN.
Be comfortable with a desktop computer system.
Have proven oral and written communication skills.
Be familiar with personal computers, operating systems, software, and computer terminology.
Demonstrate problem-solving skills and the ability to work independently and multitask.
Be able to collaborate effectively with team members, supervisors, and support departments.
Have strong listening, analytical, organizational, and critical-thinking skills.
Be able to prioritize tasks and work under pressure while remaining focused.
Be open to feedback, evolving policies, and working a structured schedule that includes a variety of shifts.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Provide front-line, first-level technical assistance to consumers.
Support client-specific high-speed internet services and deliver an exceptional customer experience.
Resolve technical problems in a fast-paced, customer-facing environment.
Troubleshoot and help resolve client service and device issues, including internet connectivity and performance.
Support customer needs related to client-specific services and devices through troubleshooting, triage, and other required resolution techniques.
Provide in-scope support for internet service and connectivity issues involving operating-system, PC, and browser configuration.
Demonstrate product knowledge and resolve customer issues, aiming to resolve them on the first call whenever possible.
Open and manage trouble tickets for user, data network, and operating-system issues.
Treat customers patiently, courteously, and in a friendly manner, and maintain a positive attitude.
Address technical problems in a timely manner and complete assignments within expected time frames.
Follow assigned work schedules, management directives, and TP policies.

Benefits

Eligible team members may receive medical, vision, and dental health benefits.
Employment Assistance Programs and health and personal time off (HPT), as eligible.
Leave programs, as eligible.
Competitive 401(k) plans.
Life insurance.
Supplemental medical coverage and critical care insurance.
Pet insurance.
Flexible spending account (FSA) plans.
Retailer discounts.
Career advancement opportunities.