Technician/Advisor - West Hartford CT

VIP Auto•West Hartford, CT

23h•Onsite

About The Position

The Tech-Advisor helps deliver VIP’s mission to earn automotive customers for life by learning and applying VIP’s culture and processes. The role works with team members to support communication, teamwork, and effective customer service, delivering an exceptional customer experience and high-performance results by helping the team execute VIP programs and standards. The Tech-Advisor works at the service counter as a service writer when needed, consulting with customers, building relationships, and explaining vehicle condition based on mileage and the results of a multi-point inspection. The role also works in the shop as a technician when needed, completing assigned work orders and required vehicle services in accordance with VIP standards and procedures. The Tech-Advisor must complete training and certification for both service writing and installation technician duties. The position supports customer engagement and billed-hour productivity goals, carries out activities assigned by the Service Manager, and helps maintain facility and equipment condition, cleanliness, safety, and procedural compliance. Work is performed in an indoor service department that opens to the outdoors. Associates may encounter changing weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise reaching 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or force exertion.

Requirements

One year of related experience in the automotive service field.
Excellent verbal and written communication skills.
Sound business sense and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant (required).
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License where applicable.
Ability to perform the job’s essential functions, including physical activities and vision requirements described in the posting.
Protective eyewear must be worn in the service area; protective back support belts must be worn during strenuous lifting or force exertion.

Nice To Haves

Completion of a two-year college or technical school program is recommended, or an equivalent combination of education and experience.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Serve customers at the counter as a service writer when needed by consulting with them, building relationships, and explaining vehicle condition using mileage and multi-point inspection results.
Perform technician work when needed by completing management-assigned work orders and required vehicle services according to VIP standards and procedures.
Complete required training and certification for service writer and installation technician positions and carry out the duties of both roles.
Achieve customer engagement and billed-hour production results measured by VIP Tech-Advisor productivity.
Learn and execute activities assigned by the Service Manager to help deliver a different and better customer experience.
Complete required and assigned LMS training and relevant vendor training.
Obtain T.I.A. Basic Automotive Tire Service (BATS) certification, T.I.A. advanced TPMS certification, and ASE certification.
Communicate effectively with the team through the day, daily huddles, and bi-monthly store meetings.
When assigned to the counter, monitor email throughout the day for customer appointments and communications.
Train, support, and deliver the 5-for-5 process to educate customers about vehicle conditions and partner with them on solutions.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility and equipment in satisfactory condition and appearance, consistent with security, safety, and environmental codes and ordinances.
Keep the service department clean throughout the business day and enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with management to support compliance with service standards and company policies.
Support the Service Manager in achieving performance targets tracked through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.