TeamWorks Career Services Business & Quality Coordinator

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, TN

9d•$62,500 - $67,000•Onsite

About The Position

Agape Child & Family Services is hiring a TeamWorks Career Services Business & Quality Coordinator to deliver talent solutions to area employers in support of its TeamWorks initiative, a poverty-reduction effort using a place-based, Two-Generation approach. The coordinator works with workforce ecosystem stakeholders to identify employer talent needs, manage work-based learning agreements, and connect job seekers with in-demand opportunities. The role includes hosting and attending career fairs, workshops, seminars, and related activities. The coordinator ensures that programs are implemented with fidelity and that data is collected in accordance with program design. Responsibilities include tracking outcomes, entering data, and maintaining case management records in Penelope and other systems. The role also supports regulatory compliance, contract monitoring, technical assistance, reporting, and continuous quality improvement in coordination with the Director of TeamWorks, Agape leadership, employers, service providers, partners, and workforce stakeholders.

Requirements

Bachelor's degree in education, psychology, social work, business, or a related field from an accredited college or university, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
At least 4 years of relevant experience and 2 years of program coordination or supervisory-level experience.
Proven experience in workforce development and the workforce ecosystem, including identifying talent needs, managing service agreements, and connecting job seekers with in-demand opportunities.
Ability to work with a wide range of people, especially teenagers and young adults, provide culturally competent services, and demonstrate a passion for helping others.
Ability to facilitate engaging group instruction for teams and stakeholders.
Excellent written and verbal communication skills.
Computer proficiency, including Microsoft Office Suite and other software applications.
Experience with a case management system for entering case notes, tracking client information, and monitoring performance.
Strong organizational and management skills, problem-solving ability, and initiative.
Understanding of data collection procedures and ability to use data to inform decisions and processes.
Automobile available for business use, a current driver's license, and current auto insurance with acceptable coverage.
Willingness to work a flexible schedule, including evenings and weekends as needed.
Willingness to engage in Agape's Performance Quality and Improvement (Continuous Quality Improvement) standards.

Nice To Haves

Experience using Penelope and VOS.

Responsibilities

Lead business services efforts, including program deliverables and outreach and collaboration with local employers to understand their needs and help them find and retain qualified candidates for high-wage, high-demand, and highly skilled positions.
Establish a responsive, regulatory-compliant, and efficient system of work-based learning opportunities, including on-the-job training, paid youth work experiences, internships, incumbent worker training, certificate and credential training, and apprenticeships.
Participate in on-site and off-site career fairs, events, workshops, seminars, and other employment-related activities; support regional and inter-agency workforce development strategies, including sector strategies.
Partner with the Director of TeamWorks to review and implement policies and procedures supporting quality customer service and performance metric success in accordance with state and federal laws and regulations.
Collaborate with leadership to modify service delivery strategies or staffing in response to changing business or regulatory environments.
Communicate with the Workforce Board to ensure policies reflect the goals and objectives of successful program design, and establish and implement a demand-driven business solutions system authorized by WIOA and other workforce development resources.
Manage assigned projects to ensure attainment of project goals.
Input, track, and maintain timely database updates concerning employer contacts, job leads, and related information to improve productivity and partnerships and support accurate reporting.
Facilitate contract management and monitoring activities in accordance with local, state, and federal laws and regulations, contractual requirements, agency requirements, and best practices.
Serve as a point of contact for technical assistance to business clients, service providers, and partners regarding program design, eligibility, and reporting; identify corrective action needed to achieve administrative compliance.
Build collaborative community relationships and manage special projects as assigned.
Work in partnership with Agape departments, other agencies, and the Powerlines Community Network.
Align reporting, metrics, and practices with established policies, processes, and programs, and use data for continuous quality improvement.
Maintain positive and effective relationships and communication with Agape staff; advocate for Agape and the communities it serves.
Represent Agape at appropriate meetings and training with partner organizations and key stakeholders; attend Multidisciplinary Team Meetings, agency in-service training, and regular supervisory and team meetings.
Work a flexible schedule to support the position's responsibilities, including evenings and weekends as needed.
Perform other duties within the general scope of the position as requested by the Director of TeamWorks or Agape leadership.
Maintain accurate and timely case records and reports in accordance with Agape procedures and grant standards, using the preferred data collection system and documenting all required areas.
Respond promptly to correspondence and inquiries and submit timely reports to the Director of TeamWorks.
Provide and use required data, including audits, for evaluation purposes; participate in Agape's PQI process and use data to inform supervision and team practices.
Maintain productive relationships with internal and external stakeholders and community members served.
Participate in staff meetings, training, relevant workshops and seminars, community awareness and advocacy activities, and agency planning and development, particularly in programmatic areas.