Teammate Experience Ambassador (North Chicago)

ABA Therapy for Autism • Arlington Heights, IL

7d • Hybrid

About The Position

ABC is seeking a motivated, detail-oriented Teammate Experience Ambassador to support teammate attraction, engagement, and retention across its assigned region. The role partners with teammates and leaders, provides coaching and guidance on teammate experience, responds to employee-relations concerns, and develops and manages center-level interventions. The position is part of the People Services department and reports to the Manager of Teammate Experience. It requires spending 75% of work time in centers and traveling between local centers; candidates must be located in the Chicago region and have reliable transportation. The position is full-time and hybrid, with a stated salary range of $45,000–$50,000.

Requirements

• At least 1 year of human resources experience, including a leadership role pertaining to policies and compliance.
• Must be located in the Chicago region.
• Ability to travel up to 75% to centers and have reliable transportation.
• Strong interpersonal and communication skills, including the ability to work effectively with diverse constituencies.
• Critical-thinking ability and skill in developing broad insights to support teammate retention and engagement.
• Ability to examine and interpret policy implementation and understand its impact on teammates and the business.
• Ability to foster a cooperative work environment and collaborate as an HR strategic partner.
• Knowledge of contemporary human resource management principles and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human resources applications.
• Ability to navigate employee-relations concerns, monitor performance-management implementation, and drive employee development.
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement across People Services initiatives.

Nice To Haves

• Bachelor’s degree in Human Resources or a related field (preferred).

Responsibilities

• Partner with ABC teammates and leaders to provide ongoing support, coaching, and guidance on teammate experience.
• Support teammate attraction, engagement, and retention, and create connections that improve communication and understanding of ABC’s value proposition.
• Meet regional KPIs related to teammate retention.
• Evaluate centers, develop center-level insights, and establish action plans and project-manage center-based interventions alongside leadership.
• Monitor center trends, teammate pulse, and interventions; proactively develop broader interventions to improve engagement and retention.
• Implement organizational goals, strategic plans, policies, and operating procedures; monitor effectiveness and make changes for improvement.
• Respond to teammate-relations inquiries, including HR investigations and concerns, conflict resolution, performance management, and team development.
• Use listening and high emotional intelligence to address teammate concerns and issues.
• Support the development and implementation of employee-relations strategies and programs that mediate workplace disputes and foster a positive, productive work environment.
• Support Human Resources teammate-related functions and ensure services are effective, cohesive, and aligned with client departments’ and the institution’s needs.
• Assist with administration of insurance, retirement, and other benefits programs; respond to teammate inquiries and recommend improvements to employer-sponsored benefits.
• Perform other job-related duties as assigned.

Benefits

• 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
• Employer contributions toward student loan repayment, with options up to $600.
• Maternity/paternity award of up to $3,000.
• Flexible Spending Account options for childcare.
• DoorDash Pass, team happy hours, and regional Night of Honors.
• Tuition discounts.
• Quarterly team outings and events.
• Professional development and leadership opportunities.
• 401(k) retirement plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level