Guest Experience Ambassador

Nexdine • Chicago, IL

5d

About The Position

The Guest Experience Ambassador reports to the Director of Dining Services and provides residents, colleagues, and guests with an exemplary dining experience. The role includes serving food and beverages, supporting residents with menu choices and dietary needs, and ensuring satisfaction with all aspects of service. It also involves preparing dining areas, stocking supplies, cleaning, and assisting culinary staff as directed.

The position operates in a kitchen environment and may involve exposure to heat, steam, fire, and noise, as well as using kitchen equipment. Employees may need to stand for long periods and lift or move items weighing up to 40 pounds.

Requirements

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Provide welcoming and exemplary hospitality to residents, colleagues, and guests.
• Lead food and beverage service, and prepare or serve specialty diets and dishes as required.
• Engage with residents to take orders and explain daily menu offerings, ingredients, and preparation methods.
• Ensure residents are satisfied with all aspects of service and communicate customer service issues to the direct supervisor.
• Check residents’ diets, likes, and dislikes to ensure their requirements are met.
• Assist with setup and breakdown for scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Perform assigned cleaning duties, including sweeping and mopping floors, tidying service stations, clearing tables, and taking out trash.
• Wash pots, pans, dishes, utensils, and other cooking equipment as needed.
• Assist culinary staff at various stations as directed.
• Provide attentive and approachable customer service, including greeting and thanking customers.
• Perform other duties and responsibilities as assigned.

Benefits

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan.
• Paid vacation, holiday, and sick time.
• Employee Assistance Program (EAP).
• Career growth opportunities.
• Employee perks and rewards.
• Generous compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED