Guest Experience Ambassador

NEXDINE Hospitality • Goshen, IN

5d • $14 - $16 • Onsite

About The Position

The Guest Experience Ambassador reports to the Director of Dining Services and provides residents, colleagues, and guests with an exemplary, best-in-class dining experience. This role delivers food and beverage service, helps residents select menu items, accommodates dietary requirements and preferences, and supports dining-area setup, stocking, and cleaning. The position is based in Goshen, Indiana, and is scheduled from 6:30 a.m. to 2:30 p.m. The posting lists both part-time and full-time hours and an hourly pay rate of $14.00–$16.00, paid weekly by direct deposit.

Requirements

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.
• Ability to sit, reach, bend, kneel, stoop, climb, push, pull, and lift items weighing 40 pounds or less, and to stand for long periods.
• Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.

Responsibilities

• Provide hospitable service in all dealings with residents, colleagues, and guests.
• Lead food and beverage service and prepare or serve specialty diets and dishes as required.
• Engage with residents to obtain food and beverage orders and clearly describe daily menu offerings.
• Explain menu-item preparation, ingredients, and cooking methods.
• Ensure residents are satisfied with service and communicate customer-service issues to the direct supervisor.
• Check residents’ diets, likes, and dislikes to ensure their requirements are met.
• Assist with setup and breakdown for scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Perform assigned cleaning, including sweeping and mopping floors, tidying service stations, clearing tables, and taking out trash.
• Wash pots, pans, dishes, utensils, or other cooking equipment as needed.
• Assist culinary staff at various stations as directed.
• Provide attentive, approachable customer service, including greeting and thanking customers.
• Perform other duties and responsibilities as assigned.

Benefits

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan.
• Paid vacation, holiday, and sick time.
• Employee Assistance Program (EAP).
• Career growth opportunities.
• Various employee perks and rewards.
• Generous compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED