Operations Experience Ambassador
About The Position
The Operations Experience Ambassador establishes a warm, welcoming, and professional atmosphere for clients, executives, and staff. The role represents the on-site technology support team while providing floor operations support to customers and clients, either at the service desk or in conference and meeting rooms. The ambassador is expected to assist visitors promptly and step in to support meetings as needed. Rapport, a specialized division of FLIK Hospitality Group, describes its ambassador roles as long-term career opportunities rather than temporary contracts. The company offers training and development intended to support ambassadors’ career growth. The role is based at Accenture Dallas and pays $28–$30 per hour.
Requirements
- Ability to work under pressure, prioritize tasks, and manage multiple jobs while interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Intermediate computer skills and knowledge of office technology and equipment.
- Punctual, dependable, and dedicated to operational excellence and attention to detail.
- Discreet, ethical, and able to maintain a high degree of confidentiality.
- Professional approach and willingness to take ownership and responsibility within and beyond the role.
- Ability to think quickly and complete tasks promptly when requested by a client or guest.
- At least 2 years of work in a professional environment providing customer support and administrative assistance.
Nice To Haves
- Proven experience in an audiovisual and/or technical support position, or an equivalent level of education in the field.
- Aptitude for learning technical repairs and eagerness to learn about new products and devices.
- Creative thinking and ability to collaborate with clients on ideas and projects.
Responsibilities
- Provide personalized, exceptional internal and external customer support in accordance with local workplace standards.
- Assist in any workplace position as needed.
- Support audiovisual needs using intermediate A/V technology knowledge.
- Greet employees and visitors, welcome clients warmly, and maintain eye contact during interactions.
- Provide on-site welcome and assistance to in-house clients throughout scheduled shifts.
- Understand customers’ technology issues by asking questions, listening, clarifying, and taking detailed notes; provide accurate time estimates for next steps.
- Work with the Workplace Team to assist VIP guests with office or meeting-room technology support.
- Walk through office spaces and conference rooms daily to ensure technology is neatly stored or ready for upcoming meetings, including client and VIP meetings.
- Provide information about the office, building, surrounding area, transportation, restaurants, and other points of interest.
- Provide first-line support for basic office technology.
- Respond to inquiries and anticipate customer and client needs.
- Communicate accurately and effectively with peers, verbally and in writing.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Some associates may also be eligible for paid and/or unpaid time off in accordance with applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
