Member Experience Ambassador

In-Shape Fitness • Bakersfield, CA

1d

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. The role supports and motivates people throughout their wellness journeys while maintaining high standards of cleanliness, safety, and professionalism to create a positive, engaging club environment. The position is part-time and pays $16.90 per hour.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills, both in person and by phone.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints and display positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid Training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Get to know members, prospective members, and guests and share In-Shape’s fitness philosophy.
• Present membership options and help people select options aligned with their fitness goals.
• Support new members through the FitStart program, familiarizing them with the club and equipment.
• Help members and new members download and get started with the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions that suit each person’s needs, interests, and goals.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Provide a welcoming and motivating member experience that exceeds expectations and helps build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, where applicable, monitor the pool and slide as needed and enforce slide rules.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership
• Casual work environment
• Discount on in-club retail items and current vendor partner offerings (such as NASM)
• Opportunity for growth and professional development
• 401(k) savings plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED