Member Experience Ambassador

In-Shape Fitness•Elk Grove, CA

13h

About The Position

The Member Experience Ambassador (MEA) serves as a central point of connection at In-Shape Fitness, delivering exceptional service to members, guests, and team members. The role focuses on fostering relationships, supporting people in their fitness and wellness journeys, and maintaining a clean, safe, professional, welcoming, and motivating club environment. The MEA helps prospective and current members identify membership options, become familiar with club facilities and equipment, and access services and resources aligned with their goals. This is a part-time position paying $16.90 per hour. The role may also involve monitoring the pool and slide during the season at applicable clubs. The work environment includes frequent walking and standing, possible exposure to cleaning chemicals or airborne particles, and use of designated personal protective equipment as directed.

Requirements

High school diploma or equivalent.
Passion for fitness and helping others with their fitness journeys.
Basic fitness and sales experience.
Excellent in-person and telephone communication and listening skills.
Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
Ability to work well under pressure and time constraints while displaying positive behavior in member interactions.
Basic computer skills.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Current CPR certification, or ability to pass CPR certification within 60 days of hire.
First Aid training is required only at clubs with pool slides.

Nice To Haves

Bilingual skills are a plus.

Responsibilities

Get to know members, prospective members, and guests, and share In-Shape’s fitness philosophy.
Present membership options and help individuals identify options that fit their fitness goals.
Support new members through the FitStart program by familiarizing them with the club and its equipment.
Assist members and new members with downloading and getting started with the mobile app.
Give club tours and highlight amenities, activities, programs, and promotions relevant to each person’s needs and goals.
Stock, sell, and recommend retail items that support members’ fitness goals.
Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
Create a welcoming and motivating member experience that exceeds expectations.
Follow the In-Shape Clean Approach.
Resolve concerns and problems while meeting members’ needs and following company guidelines.
Maintain a safe environment by correctly implementing safety policies and procedures.
Support a consistent member experience and help build the In-Shape community.
Assist in other areas of the club as needed.
During the season, monitor the pool and slide as needed at applicable clubs and enforce slide rules at all times.
Perform additional duties and responsibilities as assigned.
Attend and participate in required meetings and trainings as needed.