Member Experience Ambassador

In-Shape Solutions LLC • Elk Grove, CA

2d • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and providing exceptional service to members, guests, and team members. With a dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journeys. The role upholds high standards of cleanliness, safety, and professionalism to help ensure a positive, engaging club environment.

The MEA helps members and prospective members find membership options suited to their fitness goals, introduces new members to the club through the FitStart program, and provides tours and information about amenities, activities, programs, and promotions. The position also supports members with the mobile app, recommends and sells relevant retail items, responds to inquiries and membership-change requests, resolves concerns, and contributes to a welcoming club community. Other duties may include assisting in different areas of the club and, where applicable during the season, monitoring the pool and slide and enforcing slide rules.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent communication and listening skills in person and by phone.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints while displaying positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Get to know members, prospective members, and guests; share In-Shape’s fitness philosophy and explain membership options suited to their fitness goals.
• Support new members through the FitStart program by familiarizing them with the club and equipment.
• Assist members and new members with downloading and using the mobile app.
• Give club tours and highlight amenities, activities, programs, and current promotions relevant to each person’s needs, interests, and goals.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, including completing requested membership changes.
• Create a welcoming and motivating member experience and help build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve member concerns and problems while following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED