Member Experience Ambassador

In-Shape Solutions LLC • Sacramento, CA

5h • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. Guided by a dedication to people and fitness, MEAs motivate and support individuals throughout their wellness journeys. They uphold standards of cleanliness, safety, and professionalism to help create a positive and engaging club environment.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent in-person and telephone communication and listening skills.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints and maintain positive behavior in all member interactions.
• Basic computer skills.
• Attend and participate in required meetings and training as needed.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Get to know members, prospective members, and guests; share In-Shape’s fitness philosophy and present membership options suited to their fitness goals.
• Support new members through the FitStart program by familiarizing them with the club and its equipment.
• Help members and new members download and get started with the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions suited to each person’s needs, interests, and goals.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, provide customer service, and complete requested membership changes.
• Build a welcoming and motivating In-Shape community through consistent member experiences that exceed expectations.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, where applicable, monitor the pool and slide as needed and enforce slide rules at all times.
• Perform additional duties and responsibilities as assigned.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED