Member Experience Ambassador

In-Shape Solutions LLC • Manteca, CA

5h

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness by fostering meaningful connections and delivering exceptional service to members, guests, and team members. Guided by a dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journeys. The role upholds standards of cleanliness, safety, and professionalism to ensure a positive, engaging club environment.

The MEA helps prospective and current members find membership options suited to their fitness goals, introduces new members to the club through FitStart, and assists them with the mobile app. The role also provides personalized club tours, recommends relevant retail items, responds to member requests, and resolves concerns in accordance with company guidelines. MEAs contribute to a welcoming community, follow safety and cleaning procedures, assist in other club areas as needed, and may monitor pools and slides during the season where applicable.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent communication and listening skills in person and by phone.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints while maintaining positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Learn about members, prospective members, and guests; explain In-Shape’s fitness philosophy and help identify membership options suited to their fitness goals.
• Support new members through the FitStart program, introducing them to the club and its equipment.
• Assist members and new members with downloading and using the mobile app.
• Give club tours and highlight amenities, activities, programs, and current promotions relevant to each person’s needs and interests.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Provide a welcoming and motivating member experience that exceeds expectations and helps build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve member concerns and problems while following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, monitor the pool and slide as needed and enforce slide rules at applicable clubs.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED