Member Experience Ambassador

In-Shape Fitness•Sacramento, CA

20h

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. With a dedication to people and fitness, the MEA motivates and supports individuals throughout their wellness journey. The role upholds standards of cleanliness, safety, and professionalism to help ensure a consistently positive and engaging club environment. The MEA helps members and prospective members identify suitable membership options, introduces new members to the club and its equipment through the FitStart program, and provides information about amenities, activities, programs, promotions, and retail products. The position also supports member requests and concerns, contributes to a welcoming community, and may assist in other club areas, including monitoring the pool and slide during the season where applicable.

Requirements

High school diploma or equivalent.
Passion for fitness and helping others with their fitness journeys.
Basic fitness and sales experience.
Excellent communication and listening skills, both in person and by phone.
Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
Ability to work well under pressure and time constraints while displaying positive behavior in member interactions.
Basic computer skills.
Attend and participate in required meetings and training as needed.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Current CPR certification or ability to pass CPR certification within 60 days of hire.
First Aid Training is required only at clubs with pool slides.

Nice To Haves

Bilingual skills.

Responsibilities

Build connections with members, prospective members, and guests, and share In-Shape’s fitness philosophy.
Present membership options and help people select an option based on their fitness goals.
Support new members through the FitStart program by familiarizing them with the club and its equipment.
Help members and new members download and begin using the mobile app.
Give club tours and highlight amenities, activities, programs, and promotions that align with each person’s needs and interests.
Stock, sell, and recommend retail items that support members’ fitness goals.
Respond promptly and accurately to member needs in person and by incoming phone calls, and complete requested membership changes.
Provide a welcoming and motivating member experience that builds the In-Shape community and exceeds expectations.
Follow the In-Shape Clean Approach.
Resolve concerns and problems while meeting member needs and following company guidelines.
Maintain a safe environment by implementing safety policies and procedures correctly.
Assist in other areas of the club when needed.
During the season, where applicable, monitor the pool and slide as needed and enforce slide rules.
Perform additional duties and responsibilities as assigned.