Teammate Experience Ambassador (North Chicago)

Action Behavior Centers • Arlington Heights, IL

1d • $45,000 - $50,000 • Hybrid

About The Position

ABC is seeking a motivated, detail-oriented Teammate Experience Ambassador for its People Services department. The role partners with teammates and leaders across the organization to support, coach, and guide them on teammate experience. It focuses on attracting, engaging, and retaining teammates, strengthening communication around ABC’s value proposition, and meeting regional retention KPIs. The Ambassador assesses center engagement and trends, develops insights and action plans, and project-manages center-level interventions with leadership.

The role also supports organizational planning and operational improvement, responds to teammate-relations matters such as HR investigations, concerns, conflict resolution, and performance management, and contributes to employee-relations strategies that foster a positive workplace. It helps ensure HR services meet the needs of patient departments and the organization, and assists with insurance, retirement, and other benefits programs. The position is hybrid, with an expectation of spending 75% of time traveling between assigned local centers. The candidate must be located in the Chicago region and have reliable transportation.

Requirements

• Bachelor’s degree in Human Resources or a related field is preferred.
• At least 1 year of human resources experience, including a leadership role pertaining to policies and compliance.
• Must be located in the Chicago region.
• Ability to travel up to 75% to centers and have reliable transportation.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Critical-thinking skills and the ability to develop broad, holistic insights to drive teammate retention and engagement.
• Ability to examine and interpret policy implementation and understand its impact on teammates and the business.
• Ability to foster a cooperative work environment and collaborate as an HR strategic partner.
• Knowledge of contemporary principles of human resource management and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human resources applications.
• Ability to navigate employee-relations concerns, monitor performance-management implementation, and drive employee development.
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement across People Services initiatives.

Nice To Haves

• Bachelor’s degree in Human Resources or a related field.

Responsibilities

• Partner with ABC teammates, including ABA therapists, Operations Managers, Clinical Directors, and other leaders, to provide ongoing support, coaching, and guidance on teammate experience.
• Support teammate attraction, engagement, and retention; build connections that improve communication and understanding of ABC’s value proposition; and meet regional teammate-retention KPIs.
• Evaluate centers, develop center-level engagement insights and action plans, and project-manage center-based interventions alongside leadership.
• Monitor center trends, engagement pulse, and interventions, and proactively develop broader interventions to increase teammate engagement and retention.
• Implement organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate programmatic and operational effectiveness; and make changes to support improvement.
• Respond to teammate-relations inquiries in the assigned territory, including HR investigations, HR concerns, conflict resolution, performance management, and team development.
• Listen to teammate concerns and use high emotional intelligence to resolve issues, support workplace happiness, and improve engagement.
• Support the development and implementation of employee-relations strategies and programs to minimize and mediate workplace disputes and foster a positive, productive work environment.
• Support the Human Resources teammate-related function and help ensure services to patient departments are effective, cohesive, and consistent with departmental and organizational needs.
• Assist with administration of insurance, retirement, and other benefits programs; respond to teammate inquiries; and evaluate and recommend improvements to employer-sponsored benefits.
• Perform miscellaneous job-related duties as assigned.
• Travel between local centers, spending 75% of time in centers.

Benefits

• 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
• Employer contributions toward student loan repayment.
• Maternity/paternity award of up to $3,000 and FSA options for childcare.
• DoorDash Pass, team happy hours, and a regional Night of Honors.
• Up to $600 in student loan repayment options and tuition discounts.
• Quarterly team outings and events.
• Professional development opportunities.
• Leadership opportunities and opportunities to take on additional responsibilities.
• 401(k) retirement plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level