Teammate Experience Ambassador (DFW/FW)

Action Behavior Centers • Fort Worth, TX

1d • $45,000 - $50,000 • Hybrid

About The Position

Action Behavior Centers is seeking a motivated, detail-oriented Teammate Experience Ambassador to support teammate experience across assigned centers in the DFW/Fort Worth region. The role partners with teammates and leaders to provide ongoing support, coaching, and guidance, and contributes to teammate attraction, engagement, and retention. The ambassador monitors center trends, develops insights and action plans, and project-manages center-based interventions with leadership.

The position also handles teammate-relations inquiries, including HR concerns, investigations, conflict resolution, performance management, and team development. It supports employee-relations strategies, organizational planning and improvement, and administration of insurance, retirement, and other benefit programs. The role is hybrid, with an expectation to spend 75% of time traveling among assigned local centers. Full-time compensation is $45,000–$50,000.

Requirements

• Bachelor’s degree in Human Resources or a related field is preferred.
• At least 1 year of human resources experience, including a leadership role involving policies and compliance.
• Must be located in the DFW/Fort Worth region.
• Ability to travel up to 75% to centers and have reliable transportation.
• Strong interpersonal and communication skills and ability to work effectively with diverse constituencies.
• Critical-thinking skills and ability to develop broad insights that support teammate retention and engagement.
• Ability to examine and interpret policy implementation and assess its impact on teammates and the business.
• Ability to foster a cooperative work environment and collaborate as an HR strategic partner.
• Knowledge of contemporary human-resource management principles and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human-resources applications.
• Ability to navigate employee-relations concerns, monitor performance-management implementation, and support employee development.
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement across People Services initiatives.

Responsibilities

• Partner with teammates and leaders, including ABA therapists, Operations Managers, and Clinical Directors, to provide support, coaching, and guidance on teammate experience.
• Support teammate attraction, engagement, and retention; build connections that improve communication and understanding of the organization’s value proposition; and meet regional retention KPIs.
• Evaluate centers, develop center-level insights and action plans, project-manage center-based interventions with leadership, monitor trends and intervention outcomes, and develop broader engagement and retention interventions.
• Implement organizational goals, objectives, strategic plans, policies, and operating procedures; monitor operational effectiveness and make changes for improvement.
• Respond to teammate-relations inquiries, including HR investigations and concerns, conflict resolution, performance management, and team development; address concerns using strong interpersonal skills.
• Support the development and implementation of employee-relations strategies and programs to mediate workplace disputes and foster a positive, productive work environment.
• Support human-resources functions for patient departments, ensuring services are effective, cohesive, and aligned with department and organizational needs.
• Assist with administration of insurance, retirement, and other benefits; respond to teammate inquiries and recommend improvements to employer-sponsored benefits.
• Perform other job-related duties as assigned.
• Travel among local centers, spending 75% of time in centers.

Benefits

• 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
• Employer contributions toward student loan repayment; student loan repayment options of up to $600 are also mentioned.
• Maternity/paternity award of up to $3,000 and childcare FSA options.
• DoorDash Pass, team happy hours, and a regional Night of Honors.
• Tuition discounts.
• Quarterly team outings and events.
• Professional development opportunities.
• Leadership opportunities.
• 401(k) retirement plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level