INTERNAL ONLY Teammate Experience Ambassador

Action Behavior Centers • Dallas, TX

10d • $45,000 - $50,000 • Hybrid

About The Position

ABC is seeking a motivated, detail-oriented Teammate Experience Ambassador to join its People Services department. The role partners with teammates and leaders to support teammate experience, attraction, engagement, and retention. The Ambassador builds connections, responds to teammate concerns, evaluates center-level needs, develops insights and action plans, and manages center-based interventions with leadership. The role also supports organizational goals and operational improvements, employee-relations strategies, and teammate-related human resources services, including benefits administration and recommendations for program improvements. The position is based in the Central Dallas region and requires spending 75% of time in centers, with travel between assigned local centers. It is full-time and hybrid, with a 75% travel expectation. Compensation is $45,000–$50,000.

Requirements

• At least 1 year of human resources experience, including a leadership role related to policies and compliance.
• Located in the Central Dallas region.
• Able to travel up to 75% to centers and have reliable transportation.
• Strong interpersonal and communication skills and ability to work effectively with a diverse range of constituencies.
• Critical-thinking skills and ability to develop broad insights that support teammate retention and engagement.
• Ability to examine and interpret policy implementation and understand its impact on teammates and the business.
• Ability to foster a cooperative work environment and collaborate as an HR strategic partner.
• Knowledge of contemporary human resource management principles and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human resources.
• Ability to navigate employee-relations concerns, monitor performance-management implementation, and support employee development.
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement across People Services initiatives.

Nice To Haves

• Bachelor's degree in Human Resources or a related field (preferred).

Responsibilities

• Partner with ABC teammates and leaders to provide ongoing support, coaching, and guidance on teammate experience.
• Support teammate attraction, engagement, and retention, build teammate connections, communicate the ABC value proposition, and meet regional retention KPIs.
• Evaluate centers, develop center-level insights and action plans, and project-manage center-based interventions with leadership.
• Monitor center trends, teammate pulse, and interventions, and develop broader approaches to improve engagement and retention.
• Implement organizational goals, objectives, strategic plans, policies, and operating procedures; evaluate operational effectiveness and make changes for improvement.
• Respond to teammate-relations inquiries, including investigations, HR concerns, conflict resolution, performance management, and team development.
• Support employee-relations strategies and programs to mediate workplace disputes and foster a positive, productive environment.
• Coordinate teammate-related HR services to ensure they are effective and consistent with the needs and objectives of departments and the organization.
• Assist with administration of insurance, retirement, and other benefits programs; respond to teammate inquiries and recommend program improvements.
• Perform miscellaneous job-related duties as assigned.

Benefits

• 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
• Employer contributions toward student loan repayment.
• Maternity/paternity award of up to $3,000 and FSA options for childcare.
• DoorDash Pass, team happy hours, and regional Night of Honors.
• Up to $600 in student loan repayment options and tuition discounts.
• Quarterly team outings and events.
• Professional development.
• Leadership opportunities.
• 401(k) retirement plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed