INTERNAL ONLY Teammate Experience Ambassador

ABA Therapy for Autism • Dallas, TX

9d • Hybrid

About The Position

Action Behavior Centers is seeking a motivated, detail-oriented Teammate Experience Ambassador to support teammate attraction, engagement, and retention. The role partners with teammates and leaders across the organization to provide guidance on teammate experience, build connections, and support a positive, productive work environment. The position is based in the Central Dallas region and is hybrid, with an expectation that 75% of time is spent traveling between assigned centers. The company will train the successful candidate on specific task items, while expecting them to quickly take ownership of responsibilities.

Requirements

• Must be located in the Central Dallas region.
• Ability to travel up to 75% to centers and have reliable transportation.
• Strong interpersonal and communication skills, including the ability to work effectively with a wide range of people in a diverse community.
• Critical-thinking skills and the ability to develop broad insights that support teammate retention and engagement.
• Ability to examine and interpret policy implementation and understand its impact on teammates and the business.
• Ability to foster a cooperative work environment and collaborate as an HR strategic partner.
• Knowledge of contemporary human-resource-management principles and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human-resources applications.
• Ability to navigate employee-relations concerns, monitor performance-management implementation, and support employee development.
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement across People Services initiatives.

Nice To Haves

• Bachelor's degree in Human Resources or a related field (preferred).
• At least 1 year of human-resources experience, including a leadership role involving policies and compliance.

Responsibilities

• Partner with teammates and leaders, including ABA therapists, Operations Managers, and Clinical Directors, to provide ongoing support, coaching, and guidance on teammate experience.
• Support teammate attraction, engagement, and retention, and meet regional teammate-retention KPIs.
• Build connections with teammates to improve communication and understanding of the ABC value proposition.
• Evaluate centers, develop center-level insights, and support engagement efforts with teammates and leaders.
• Develop action plans and project-manage center-based interventions alongside leadership.
• Monitor center trends, teammate sentiment, and interventions, and proactively develop broader engagement and retention interventions.
• Implement organizational goals, objectives, strategic plans, policies, and operating procedures; monitor effectiveness and make changes as needed.
• Respond to teammate-relations inquiries in the assigned territory, including HR investigations, concerns, conflict resolution, performance management, and team development.
• Listen to and address teammate concerns using strong interpersonal and emotional-intelligence skills.
• Support the development and implementation of employee-relations strategies and programs that minimize workplace disputes and foster a positive, productive work environment.
• Support HR teammate-related functions and ensure services to patient departments are effective, cohesive, and aligned with departmental and organizational needs.
• Assist with insurance, retirement, and other benefits administration; respond to teammate inquiries and recommend improvements to employer-sponsored benefit programs.
• Perform miscellaneous job-related duties as assigned.

Benefits

• 10 days of PTO, 10 paid holidays, and 2 flex days, with more available with tenure.
• Student loan repayment employer contributions and repayment options.
• Maternity/paternity award of up to $3,000.
• FSA options for childcare.
• DoorDash Pass.
• Team happy hours.
• Regional Night of Honors.
• Tuition discounts.
• Quarterly team outings and events.
• Professional development.
• Leadership opportunities.
• 401(k) retirement plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed