Team Member – Moo Moo Express Car Wash
About The Position
The Team Member at Moo Moo Express Car Wash focuses on delivering exceptional customer service and supporting sales by engaging potential customers, presenting monthly Unlimited Wash Club packages, and upselling products. The role includes educating customers about membership benefits, greeting customers, ensuring satisfaction before and after washes, and conducting accurate quality-control checks. Team Members follow safety protocols and standard operating procedures, respond calmly to customer escalations, use basic retail equipment such as computers and POS systems, and learn the wash process and equipment. Other related duties may be assigned. The role requires standing and moving throughout the site for an entire shift in a fast-paced environment, working outdoors in all weather conditions, and lifting up to 25 pounds consistently and up to 50 pounds occasionally. Flexible availability, including weekends, is required.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for the entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Provide exceptional customer service and engage potential customers in sales efforts.
- Present monthly Unlimited Wash Club packages and upsell products to existing customers.
- Educate customers about the benefits of the Unlimited Wash Club.
- Greet customers and exceed their expectations through positive first impressions.
- Engage with customers before and after washes to support their satisfaction.
- Conduct accurate quality-control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, including computers and POS systems.
- Pitch memberships to new customers.
- Learn the wash process and equipment.
- Perform other related duties as assigned.
Benefits
- Pay increases tied to training and skill development.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Paid vacation (per Employee Manual).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
