Team Member – Moo Moo Express Car Wash

Express Wash Concepts•Newark, OH

3d•Onsite

About The Position

As a Team Member at Moo Moo Express Car Wash, you will provide exceptional customer service and support sales by presenting monthly unlimited car wash packages to potential customers and upselling products to existing customers. The role includes educating customers about the Unlimited Wash Club, greeting customers, engaging with them before and after washes, and helping ensure their satisfaction. You will also perform quality control checks, follow safety protocols and operating procedures, handle customer escalations calmly, use basic retail equipment such as computers and POS systems, and learn the wash process and equipment. Other related duties may be assigned.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
Positive attitude, willingness to take direction, and professional appearance.
Ability to follow safety guidelines and wear required safety equipment.

Responsibilities

Educate customers about the benefits of the Unlimited Wash Club.
Greet customers and exceed their expectations by creating positive first impressions.
Engage with customers before and after washes to ensure satisfaction.
Perform accurate Quality Control checks.
Comply with safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Operate basic retail equipment, including computers and POS systems.
Present membership options to new customers and support sales of car wash packages and products.
Learn the wash process and equipment.
Perform other related duties as required and assigned.