Team Member - Moo Moo Express Car Wash

Express Wash Concepts•Columbus, OH

4d•Onsite

About The Position

The Team Member at Moo Moo Express Car Wash focuses on delivering exceptional customer service and supporting sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The role also includes educating customers about the Unlimited Wash Club, greeting customers, ensuring satisfaction before and after washes, conducting quality-control checks, following safety procedures, handling customer escalations calmly, operating basic retail equipment, learning the wash process and equipment, and performing other assigned duties. The position offers opportunities for growth into leadership roles.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
Positive attitude, willingness to take direction, and professional appearance.
Ability to follow safety guidelines and wear required safety equipment.

Responsibilities

Educate customers on the benefits of the Unlimited Wash Club.
Greet customers and exceed their expectations through positive first impressions.
Engage with customers before and after washes to ensure satisfaction.
Perform accurate quality-control checks.
Comply with safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Operate basic retail equipment, including computers and point-of-sale systems.
Promote memberships to new customers and present monthly unlimited car wash packages.
Upsell products to existing customers.
Learn the wash process and equipment.
Perform other related duties as required and assigned.