Team Member-Whitehall

Family Farm and Home•Whitehall, MI

About The Position

A Team Member at Family Farm and Home works toward the company’s mission of providing exceptional service, products, and prices that fulfill customers’ lifestyle needs. The role contributes to daily store operations and appearance through customer service, stocking and back-stock placement, product recovery and assembly, register operation, and general cleaning. Team Members follow operational priorities assigned by store management, support company programs and loss-prevention measures, and help maintain merchandising, cleanliness, and safety standards. The position requires a flexible schedule that may include weekends, evenings, and holidays, along with the ability to stand for extended periods and perform the listed physical activities.

Requirements

Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and other team members.
Organizational skills and attention to detail.
Ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant, positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store, on supported internet sites, and with special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options and use current financing websites to complete customer credit inquiries.
Help set promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Remain aware of in-store safety issues and shoplifting activity and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.