Team Member-Whitehall

Family Farm and Home•Whitehall, MI

7d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company with 71 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members help advance the company’s mission by providing exceptional service, products, and prices focused on customers’ lifestyle needs. They support daily store operations and maintain the store’s appearance through stocking, back-stock placement, product recovery and assembly, register operation, and general cleaning. The role also involves assisting customers in person and online, supporting promotions and store programs, and following company standards for merchandising, safety, and loss prevention.

Requirements

Able to work a flexible schedule, including weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers as they enter and exit the store and interact with them pleasantly and positively.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally; approach and assist customers in the store and on company-supported internet sites; and process special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, product recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety concerns and potential shoplifting, and communicate concerns to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the daily operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.