Team Member

Imagine•Boston, MA

9d•$18 - $18•Onsite

About The Position

The Team Member enhances guest service within the venue by providing a welcoming experience and promoting ancillary experiences, photos, and merchandise. The role works across ticketing, retail, and exhibition areas, maintains knowledge of products and offerings, and supports venue presentation and operations. Team Members may also assist with inventory and training, follow company policies and procedures, and take on other reasonably related duties as assigned.

Requirements

1–2 years of experience in guest services, retail, or live entertainment sales.
Strong communication and interpersonal skills, including clear, easily understood oral communication.
Excellent customer service and selling skills.
Organized and punctual.
Able to operate basic point-of-sale systems, software programs, computers, and office equipment.
Able to perform basic arithmetic, including addition, subtraction, multiplication, and division across units of measure.
Able to work varied shifts, including weekends and holidays.
Able to function in high-pressure situations and in a loud, fast-paced environment.
Correctable vision and hearing.
Able to read, write, and understand English.
Manual dexterity in both hands.
Able to stand and walk for prolonged periods and sit for long periods.
Able to push, pull, lift, and reach during the shift, including occasionally lifting 25 pounds to move equipment on and off shelves.

Responsibilities

Greet guests in a friendly and professional manner, listen to their needs, clarify requests, and thank them for visiting.
Remain knowledgeable about the exhibition and product offerings, and promote products and experiences.
Work in a variety of positions as needed, including ticketing, retail, and inside the exhibition.
Work in character within the exhibition and speak at an elevated volume to address large groups of guests.
Collaborate with fellow team members to keep the exhibition neat and presentable, considering guests’ lines of sight.
Communicate outstanding issues, concerns, and guest needs to leadership.
Assist with inventory processes, including receiving shipments, handling damages, and transfers, according to company standards.
Assist in training new staff and team members.
Follow company policies and procedures, including applicable cash-handling procedures for retail and ticketing.
Perform other reasonably related duties as assigned by management.