Grand Central 12 -Team Member

Regal Theatres•Vienna, WV

12d

About The Position

Team Members are assigned based on theatre needs and employee availability and may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team Members promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Team Members must comply with applicable food safety laws and break and meal-period laws. Where applicable, alcohol certifications and training must remain current; employees assigned to sell or serve alcohol must meet the legal age requirement and complete legally required training and Regal Responsible Beverage Server training. Team Members are also required to read training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, help prevent film and content theft, and maintain a safe, quality environment. They report problems and unusual situations to management, perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires the ability to carry out essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Employees must communicate effectively, perform calculations accurately, identify and evaluate problems, reach evidence-based conclusions, take initiative, work under pressure, and manage goals, time, and priorities. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional duties include climbing or balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management; set goals, budget time, and prioritize work.
For alcohol-serving duties, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.
Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate the Concession Stand point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club and use suggestive selling.
Comply with applicable food safety laws and laws concerning breaks and meal periods; maintain required alcohol certifications and training where applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film and content theft, and a safe, quality environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.
Read and understand training materials, including materials addressing sexual harassment and discrimination.