Grand Central 12 -Team Member

Regal•Vienna, WV

13d

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and rules for breaks and meal periods; and maintaining required alcohol certifications and training where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. They must also read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and checking tickets, directing guests, inspecting bags when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting issues to management, conducting auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Successful performance requires completing the cast certification program as a cast member and box office cashier, or making progress toward completion. Employees must communicate clearly with guests, coworkers, and management; perform calculations accurately; identify and evaluate problems and alternatives; and establish goals, manage time, and set priorities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant information, consider causes and alternatives, reach evidence-based conclusions, and take action beyond what is necessarily called for.
Ability to perform under pressure and/or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, must be of legal age under applicable state or local law, complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system; accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and perform suggestive selling.
Comply with food safety laws and applicable requirements for breaks and meal periods; maintain required alcohol certification and training where applicable.
Collect and check tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.