Team Member

Whistle Express Car Wash•Fredericksburg, VA

13h

About The Position

The Team Member role at Whistle Express is a hands-on, fast-moving position working across the lot, wash tunnel, and vacuum station. Team Members guide guests through the wash experience, help keep the site operating efficiently, and contribute to a positive customer experience. The work is physical and requires staying active and working outdoors in all kinds of weather. No experience is required; a structured 60-day certification program is provided.

Requirements

Take ownership, follow tasks through to completion, and show initiative.
Be curious and attempt to understand problems before asking others to resolve them.
Bring a positive, team-first attitude and a commitment to doing the job well.
Be physically active and comfortable working outdoors in all kinds of weather.
No prior experience is required.

Responsibilities

Provide excellent customer service with a friendly and professional attitude.
Support sales and membership growth by following consistent processes and providing knowledgeable guidance.
Assist with member sign-ups, changes, cancellations, plan changes, and account management.
Follow company policies related to pricing and discounts.
Follow safety procedures and keep the wash area clean and organized.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate operational issues effectively with team members and management.
Engage with customers professionally to support a positive experience and encourage Google reviews.
Stock and organize detail centers to maintain accessibility and inventory accuracy.
Empty trash cans and maintain clean work areas.
Check vacuum stations for clogs and empty canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks.
Maintain professional conduct and adhere to uniform standards.
Perform opening and closing duties.
Clean and maintain the tunnel for safety and operational efficiency.
Prepare towels and other materials needed for daily operations.