Team Member

Bagel Brands•Maplewood, MN

13d•Onsite

About The Position

The Team Member is central to the Caribou Coffee experience, creating day-making experiences by providing exceptional guest service, making hand-crafted beverages, preparing food, and bringing Caribou’s purpose and values to every interaction. No previous experience is required. Team Members work flexibly across roles such as barista and greeter, support guests and teammates, and help maintain a clean, organized, well-stocked coffeehouse that meets quality and safety standards.

Requirements

Must be at least 16 years of age.
Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as needed by the coffeehouse.
Excellent customer service mindset.
Ability to thrive in a fast-paced environment.
Passion for coffee, hospitality, and teamwork.

Nice To Haves

Restaurant, retail, or guest service experience.

Responsibilities

Build genuine connections with guests through active listening, personal attention, and thoughtful service.
Make hand-crafted beverages and prepare food according to standard recipes, customizing orders to guest preferences.
Move confidently between barista, greeter, and other roles as the shift requires.
Take orders and manage the cash drawer accurately while following cash-handling, safety, and security standards.
Keep the coffeehouse clean, organized, and well-stocked in accordance with operating, quality, and safety standards.
Anticipate guests’ and teammates’ needs and act without waiting to be asked.
Make recommendations based on product knowledge.
Resolve issues when appropriate and seek support from a leader when needed.
Take direction from leaders and balance multiple priorities.
Arrive on time and ready for every scheduled shift, maintaining reliable attendance.
Model Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
Bring engaging energy to shifts and help make the experience fun for teammates and guests.
Maintain a learner’s mindset and work to improve skills.
Remain dependable and steady under pressure, asking for help when needed.
Take ownership of the impact on people around them.