East Greenbush - Team Member 16/hr Part Time, Must be available NIGHTS, HOLIDAYS & WEEKENDS

Regal • Town of East Greenbush, NY

4d • Onsite

About The Position

Regal team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code.

Depending on the assigned role, duties include operating point-of-sale systems and handling transactions accurately; promoting Regal Crown Club and premium viewing experiences; serving guests and answering questions; preparing and cleaning concession equipment; following food-safety and other applicable laws; checking tickets and enforcing the MPAA rating system; monitoring auditoriums and theatre conditions; assisting with crowd control; reporting issues to management; and completing cleaning, opening, and closing duties.

The position requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Where alcohol sales or service are part of assigned duties, employees must meet applicable legal age requirements, complete required state or local training and certification, and complete Regal Responsible Beverage Server training. Employees should communicate effectively, perform calculations accurately, identify and evaluate problems, and establish goals and priorities. The role involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
• Be able to meet the role’s physical demands, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.
• If assigned to sell or serve alcohol, meet applicable legal age requirements and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, coupons, and concession inventory as applicable.
• Upsell or suggest premium viewing experiences and concession items, and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, respond to guest calls and questions, and direct patrons to auditoriums.
• Operate, prepare, and clean concession equipment; comply with applicable food-safety laws and break or meal-period laws.
• Maintain current alcohol certification and training when applicable, and sell or serve alcohol only when legally eligible.
• Inspect backpacks and packages when applicable, manage crowd control, assist guests with seating, and enforce the MPAA rating system.
• Conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession auxiliary sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed