East Greenbush - Team Member 16/hr Part Time, Must be available NIGHTS, HOLIDAYS & WEEKENDS

Regal Theatres • Rensselaer, NY

3d • Onsite

About The Position

Team Members ensure guests receive exceptional service and represent Regal in accordance with its mission, policies, and dress code. Depending on theatre needs and employee availability, Team Members may be scheduled in the Box Office, Concession Stand, or as an Usher. Duties include regular and consistent attendance, general cleaning, and handling emergency situations when called upon.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; applying the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, handling payments and concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food-safety requirements. Where applicable, employees assigned to alcohol sales or service must meet legal age and certification requirements. Employees must follow laws concerning breaks and meal periods and complete required training materials.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Successful employees must complete or be progressing toward the required cast certification program, communicate effectively, perform calculations accurately, identify and evaluate problems, and manage goals, time, and priorities. Physical duties include frequent standing, walking, sitting, handling objects, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. The role requires close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including occasional lifting of up to 60 pounds and the stated vision requirements.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission, policies, and dress code.
• Maintain regular and consistent attendance and perform general cleaning duties.
• Handle emergency situations when called upon.
• Operate Box Office or Concession Stand point-of-sale systems and accurately handle payments and related inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club, and concession items through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in keeping with Regal’s guest service philosophy.
• Prepare, operate, and clean concession equipment; comply with applicable food-safety laws and requirements.
• Meet applicable legal requirements and complete training for alcohol sales or service when assigned those duties.
• Tear tickets, collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowd control, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment cleanliness and operation.
• Assist with opening and closing duties as assigned by management.
• Follow applicable requirements for breaks and meal periods and read and understand required training materials.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed