Team Member - Regal University Town Center - $18.50/hr

Regal Theatres • Irvine, CA

6d

About The Position

Team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The position requires regular attendance, handling emergency situations when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team members promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions consistent with the guest service philosophy.

Concession duties include operating the point-of-sale system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Team members must comply with food safety laws and applicable break and meal-period laws. Where relevant, alcohol certification and training must remain current, and team members assigned to sell or serve alcohol must meet the legal age requirement.

Usher duties include tearing and collecting ticket stubs, directing guests to auditoriums, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment. They report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Team members must read and understand training materials covering subjects such as sexual harassment and discrimination. Successful performance requires satisfactory completion of assigned duties; reasonable accommodations may be made for individuals with disabilities. The role calls for effective public speaking, listening, clear communication, accurate calculations, problem-solving, sound judgment under pressure, and the ability to establish goals, manage time, and set priorities.

The listed pay is $18.50 per hour. Benefits include free movie passes and discounted concessions at Regal locations. Team members may participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
• For duties involving alcohol sales or service, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take appropriate action, including beyond what is necessarily called for, and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the job, including frequently standing, walking, sitting, handling objects, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and potentially lifting up to 60 pounds.
• Meet the role’s vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Be of legal age to sell or serve alcohol under applicable state or local law if assigned alcohol sales or service duties.

Responsibilities

• Provide exceptional guest service in the Box Office, Concession Stand, or as an Usher, as assigned.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club; sell tickets in accordance with the MPAA rating system and company policy; and respond to guest calls and questions.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Promote the Regal Crown Club, operate, prepare, and clean concession equipment, and perform suggestive selling.
• Comply with food safety laws and applicable laws concerning breaks and meal periods; maintain required alcohol certifications and training where applicable.
• Tear tickets, collect and deposit ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed by management; clean auditoriums, restrooms, lobby, hallways, and other areas; and monitor theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• Read and understand required training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after age 21 and six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed