Team Member - Regal University Town Center - $18.50/hr

Regal • Irvine, CA

11h • $19 - $19 • Onsite

About The Position

Team Members ensure guests receive exceptional service. They may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. Employees may be classified as variable hour, part-time fixed, part-time regular, or full-time hourly.

All Team Members are expected to attend work regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team Members upsell premium viewing experiences, promote the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions consistent with the company’s guest-service philosophy.

Concession duties include operating the point-of-sale system; accurately handling payments, coupons, and concession stock inventory; promoting the Regal Crown Club; and operating, preparing, and cleaning concession equipment. Team Members upsell, comply with food-safety laws and break or meal-period requirements, and maintain current alcohol certifications and training where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. They must also read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, and helping guests find seats. Ushers enforce the MPAA rating system, inspect auditoriums for picture and sound quality and content theft, help maintain a safe environment, and report problems or unusual situations to management. They may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Where alcohol sales or service are assigned, the employee must complete legally required state or local training and certification and Regal Responsible Beverage Server training through Regal Online University.

The physical demands include frequent standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public-speaking and listening skills, with the ability to respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.
• Ability to meet the physical demands of the role, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and applicable redeemed tickets, passes, or coupons.
• Upsell premium viewing experiences and other products, and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in keeping with the guest-service philosophy.
• Manage concession stock inventory and operate, prepare, and clean concession equipment.
• Comply with food-safety laws and break and meal-period requirements.
• Maintain required alcohol certification and training when applicable, and complete required alcohol-service training if assigned to sell or serve alcohol.
• Tear and collect ticket stubs and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed