SEASONAL Team Member - Regal Riviera $13.50/hr

Regal•Knoxville, TN

11h•Onsite

About The Position

Seasonal Team Members ensure guests receive exceptional service and may be assigned to the Box Office, Concession Stand, or Usher duties based on theatre needs and employee availability. Team members represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling payments and ticket-related items, promoting premium viewing experiences and the Regal Crown Club, selling tickets in accordance with the MPAA rating system and company policy, and responding to guest questions and calls. Concession duties include operating the point-of-sale system, accurately handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, upselling, and complying with applicable food-safety and break laws. Where applicable, team members selling or serving alcohol must meet legal age requirements and maintain required certifications and training. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, enforcing the MPAA rating system, monitoring auditorium picture and sound quality and safety, reporting issues to management, performing auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and assess problems, make evidence-based decisions, work under pressure, and organize goals, time, and priorities. Reasonable accommodations may be made for individuals with disabilities. The role requires frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public-speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the role’s physical demands, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Where assigned alcohol sales or service duties: meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Read and understand training materials covering subjects such as sexual harassment and discrimination.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons accurately.
Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest calls and questions in accordance with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Prepare and clean concession equipment, promote the Regal Crown Club, and perform suggestive selling.
Comply with local, state, and federal food-safety laws and applicable break and meal-period laws.
Maintain required alcohol certifications and training when assigned alcohol sales or service duties; meet applicable legal age requirements.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and assist guests with seating as needed.
Enforce the MPAA rating system and inspect auditoriums to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.