Team Members

Rocky Top (CrossAmerica Partners) • Oak Ridge, TN

6d • Onsite

About The Position

The Team Member provides excellent customer service, maintains store cleanliness, and supports efficient daily store operations. The role helps create a positive shopping experience by offering prompt, friendly, and knowledgeable service. Team Members work in a fast-paced environment and may have flexible schedules, with afternoon, evening, and overnight shifts available. Starting pay is $14.00 per hour.

Requirements

• High school diploma or equivalent.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Basic math skills and cash-handling experience.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Reliability, punctuality, and a strong work ethic.
• Ability to stand for extended periods, up to 8 hours during shifts.
• Ability to lift boxes and products up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Ability to perform repetitive tasks such as scanning items, restocking, and organizing products.
• Comfort working in cold environments, including freezers and refrigerators, while restocking products.
• Mental focus and stamina to perform physical tasks consistently and efficiently throughout a shift.

Nice To Haves

• Previous retail or customer service experience.

Responsibilities

• Greet customers with a positive and friendly attitude.
• Help customers locate products and make purchasing decisions.
• Maintain current knowledge of promotions, discounts, and new arrivals, and recommend products to customers.
• Upsell and cross-sell items to increase store sales.
• Operate the cash register and accurately and securely process cash and credit card transactions, including providing correct change.
• Ensure sales records are accurate and balances are completed at the end of each shift.
• Restock shelves, refrigerators, and displays as needed.
• Clean and sanitize aisles, counters, bathrooms, and other store areas.
• Assist with inventory control by receiving, stocking, and rotating merchandise.
• Report low stock levels to the store manager and assist with inventory counts.
• Monitor the store for security issues, theft, or suspicious activity.
• Follow safety protocols and procedures to protect customers and staff.
• Work with other team members to meet store goals and improve the customer experience.
• Follow directions from store managers and supervisors to support daily operations.
• Perform seasonal snow removal as needed.
• Handle emergency situations and work alone when required.

Benefits

• Full-time team members: health insurance, vacation, holiday pay, and 401(k) with employer match.
• Part-time team members: 401(k) with employer match and paid holidays; may also be eligible for health insurance.
• Competitive benefit package for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED