Team Member - Clean Express Auto Wash
About The Position
The Team Member at Clean Express Auto Wash provides exceptional customer service and supports sales by engaging customers, presenting monthly unlimited car wash packages, and upselling products. The role includes educating customers about the Unlimited Wash Club, greeting customers and creating positive first impressions, engaging with customers before and after washes, and ensuring customer satisfaction. Team Members perform quality-control checks, follow safety protocols and standard operating procedures, address customer escalations calmly, and operate basic retail equipment such as computers and POS systems. They also learn the wash process and equipment and perform other related duties as assigned. The position offers a starting wage of $15.00 per hour and opportunities for advancement, including progression into leadership roles. The work takes place at the Clean Express Auto Wash location in Southfield, Michigan. Team Members must be able to work flexible hours, including weekends, stand and move throughout the site for an entire shift in a fast-paced environment, and work outdoors in all weather conditions.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Provide exceptional customer service and engage customers to support sales.
- Present monthly unlimited car wash packages and upsell products to existing customers.
- Educate customers about the benefits of the Unlimited Wash Club and pitch memberships to new customers.
- Greet customers and create positive first impressions.
- Engage with customers before and after washes to ensure satisfaction.
- Perform accurate quality-control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, including computers and POS systems.
- Learn the wash process and equipment.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
