Team Member - Clean Express Auto Wash
About The Position
The Team Member at Clean Express Auto Wash provides customer service and supports sales efforts by engaging customers, promoting monthly unlimited car wash packages, and upselling products. The role includes educating customers about the Unlimited Wash Club, greeting customers and creating positive first impressions, engaging with customers before and after washes, and helping ensure customer satisfaction. Team Members perform quality control checks, follow safety protocols and standard operating procedures, respond calmly to customer escalations, and operate basic retail equipment such as computers and point-of-sale systems. They learn the wash process and equipment and perform other related duties as assigned. The position starts at $15.00 per hour, with opportunities for advancement and pay increases tied to training and skill development.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for the entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Educate customers about the benefits of the Unlimited Wash Club.
- Greet customers and exceed their expectations by creating positive first impressions.
- Engage with customers before and after washes to help ensure their satisfaction.
- Conduct accurate quality control checks.
- Follow safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, including computers and point-of-sale systems.
- Promote memberships to new customers and present monthly unlimited car wash packages.
- Upsell products to existing customers.
- Learn the wash process and equipment.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
