Team Member - Clean Express Auto Wash
About The Position
The Team Member at Clean Express Auto Wash provides customer service and supports sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The role includes educating customers about the Unlimited Wash Club, creating positive first impressions, and engaging with customers before and after washes to ensure satisfaction. Team Members perform quality-control checks, follow safety protocols and standard operating procedures, handle customer escalations calmly, and operate basic retail equipment such as computers and point-of-sale systems. They learn the wash process and equipment and perform other related duties as assigned. The position requires working in a fast-paced environment, moving and standing throughout the shift, and working outdoors in all weather conditions.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Educate customers on the benefits of the Unlimited Wash Club.
- Greet customers and exceed their expectations through positive first impressions.
- Engage with customers before and after washes to ensure satisfaction.
- Conduct accurate quality-control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, including computers and point-of-sale systems.
- Pitch membership packages to new customers and upsell products to existing customers.
- Learn the wash process and equipment.
- Perform other related duties as required and assigned.
Benefits
- Pay starts at $15.00 per hour.
- Pay increases tied to training and skill development.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Paid vacation, per the Employee Manual.
- Opportunities to advance into leadership roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
