Team Member - Clean Express Auto Wash
About The Position
The Team Member at Clean Express Auto Wash provides exceptional customer service while supporting sales of monthly unlimited car wash packages and additional products. The role includes educating customers about the Unlimited Wash Club, creating positive first impressions, engaging with customers before and after washes, and ensuring customer satisfaction. Team Members perform quality control checks, follow safety protocols and standard operating procedures, address customer escalations, operate basic retail equipment, and learn the wash process and equipment. Other related duties may be assigned.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Provide exceptional customer service and focus sales efforts on monthly unlimited car wash packages and products.
- Educate customers about the benefits of the Unlimited Wash Club.
- Greet customers and exceed expectations by creating positive first impressions.
- Engage with customers before and after washes to ensure satisfaction.
- Perform accurate quality control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, such as computers and point-of-sale systems.
- Promote memberships when interacting with new customers.
- Learn the wash process and equipment.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Paid vacation (per Employee Manual).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
