Seasonal Team member Holidays/Weekends required, Hamilton Place 8 Team member - $14.00/hr

Regal•Chattanooga, TN

3d•Onsite

About The Position

Floor Staff Team Members ensure guests receive exceptional service and may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees must represent Regal consistently with its mission statement and policies, attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. The position is listed at $14.00 per hour, with holidays required. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling transactions and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, following food-safety laws and break requirements, and maintaining required alcohol certifications and training where applicable. Ushers tear and collect tickets, direct patrons, inspect backpacks and packages when applicable, manage crowds, enforce the MPAA rating system, inspect auditoriums, report problems to management, perform auxiliary concession sales as directed, clean theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Candidates must complete or be progressing toward the cast certification program as a cast member and box office cashier. If assigned alcohol sales or service where applicable, the employee must complete legally required training and certification and Regal Responsible Beverage Server training. The role requires public speaking, effective listening and clear responses; accurate calculations; problem identification and evidence-based decision-making; communication and time-management skills; and the ability to set priorities and goals. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional duties include climbing or balancing, stooping, kneeling, crouching, or crawling, and lifting up to 60 pounds. Vision requirements include close, distance, peripheral and depth vision, and the ability to adjust focus.

Requirements

Complete or be progressing toward completion of the cast certification program as a cast member and box office cashier.
If assigned to sell or serve alcohol, complete legally required state or local training and certification and Regal Responsible Beverage Server training.
Possess good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
Take appropriate initiative and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequent standing, walking, sitting, handling, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds.
Have close, distance, peripheral, and depth vision and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Work in the Box Office, Concession Stand, or as an Usher, as scheduled.
Operate point-of-sale systems and accurately handle cash, cards, checks, gift cards, discount tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club, and perform suggestive selling.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment; comply with applicable food-safety laws and break or meal-period requirements.
Maintain required alcohol certification and training where applicable, and sell or serve alcohol only when legally eligible.
Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, and assist guests with seating.
Conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.