SEASONAL- Team Member $18.50/hour Nights, Weekends, Holidays required

Regal Theatres • Salem, OR

10d • Onsite

About The Position

Seasonal Team Members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. They represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other payment methods, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policy when selling tickets, and responding to guest questions and calls.

Concession duties include operating the point-of-sale system, accurately handling payments and inventory, promoting the Regal Crown Club and concession offerings, operating and cleaning concession equipment, and complying with food safety laws. Employees must follow applicable break and meal-period laws. Where alcohol is sold and assigned duties include its sale or service, employees must meet the legal age requirement and maintain required certifications and training.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, performing auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The position requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees may need to complete legally required alcohol training and certification, as well as Regal Responsible Beverage Server training, if their assigned duties involve alcohol. The role requires effective communication, accurate calculations, problem-solving, prioritization, and the ability to perform under pressure. Physical duties include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to meet the physical demands of the role, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

• Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, credit cards, travelers’ checks, gift cards, redeemed discounts or coupons, and applicable inventory.
• Promote premium viewing experiences, concession offerings, and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment while complying with local, state, and federal food safety laws.
• Follow applicable laws concerning breaks and meal periods; maintain required alcohol training and certification when assigned alcohol-related duties.
• Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed and clean auditoriums, restrooms, the lobby, hallways, and other theatre areas.
• Monitor theatre vending equipment and assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed