Floor Staff - 18+ Only - Weekends, Nights and Holidays Required

Regal • Mission Viejo, CA

7d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to provide exceptional guest service. Team members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal in accordance with its mission statement and policies. This includes regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code.

Duties vary by assignment. Box Office staff operate the POS system and accurately handle cash and payment items, promote premium viewing experiences and Regal Crown Club, ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest questions and calls. Concession staff operate the POS system, handle payments and inventory, prepare and clean concession equipment, promote Regal Crown Club and concession sales, comply with food-safety and break-period laws, and maintain applicable alcohol certifications and training. Ushers direct patrons, inspect packages when applicable, manage crowds, enforce ratings, inspect auditoriums, report problems, perform auxiliary concession sales, clean theatre areas, monitor vending equipment, and assist with opening and closing duties.

The role requires completion of, or progress toward completion of, the cast certification program as a cast member and box office cashier. Where alcohol service is assigned, employees must meet applicable legal age requirements, complete legally required training and certification, and complete Regal Responsible Beverage Server training on Regal Online University. Employees must be able to perform the essential functions, with reasonable accommodations where applicable. The listed pay scale is $16.90.

Requirements

• Must be at least 18 years old, as stated in the job title.
• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure and/or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• If assigned alcohol sales or service, must be of legal age under applicable state or local law and complete required training and certification, including Regal Responsible Beverage Server training.
• Ability to meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell or suggest Premium Viewing Experience options, including 3D, RPX, and IMAX, and promote the Regal Crown Club program.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in line with the guest service philosophy.
• Operate the concession POS system and accurately handle cash, payment items, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; promote Regal Crown Club and concession sales; and comply with food-safety laws and laws concerning breaks and meal periods.
• Keep required alcohol certification and training current where applicable; complete legally required training and certification and Regal Responsible Beverage Server training when assigned alcohol service.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment.
• Report problems, discrepancies, or unusual situations to theatre management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed