Seasonal Floor Staff- Regal Red Rock 14.50/hr Holidays, Weekends, & Evening Required

Regal•Las Vegas, NV

4d•Onsite

About The Position

Floor Staff members provide exceptional service to theatre guests and may be assigned to the Box Office, Concession Stand, or Usher duties based on theatre needs and employee availability. The role requires regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and following the company dress code and policies. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, managing concession inventory, promoting the Regal Crown Club, and operating, preparing, and cleaning concession equipment. Staff also upsell products, comply with food-safety laws and rules regarding breaks and meal periods, and maintain required alcohol certifications and training where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and checking tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor vending equipment; and assist with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. The role calls for clear communication and public speaking, effective listening, accurate calculations, problem-solving and decision-making, the ability to perform under pressure, and strong communication, goal-setting, time-management, and prioritization skills. Physical duties include frequent standing, walking, sitting, handling objects, reaching, talking, and hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public-speaking, listening, and clear-response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Physical ability to frequently stand, walk, sit, handle or feel objects, reach, talk, and hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission, policies, and dress code.
Maintain regular and consistent attendance and handle emergency situations when called upon.
Perform general cleaning duties.
Operate point-of-sale systems and accurately handle cash, payment cards, travelers’ checks, gift cards, tickets, passes, and coupons, as applicable.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
Manage concession inventory; operate, prepare, and clean concession equipment; and perform upselling or suggestive selling.
Comply with food-safety laws and applicable break and meal-period laws.
Maintain required alcohol certifications and training when applicable; complete legally required training and Regal Responsible Beverage Server training when assigned to sell or serve alcohol.
Read and understand required training materials, including materials about sexual harassment and discrimination.
Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobbies, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.