Seasonal Floor Staff- Regal Red Rock 14.50/hr Holidays, Weekends, & Evening Required

Regal Theatres•Las Vegas, NV

3d•Onsite

About The Position

Floor Staff members are assigned according to theatre needs and employee availability, and may work as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service while representing Regal in accordance with its mission and policies. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher. The role includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with MPAA ratings and company policy, and respond to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, managing concession stock, promoting the Regal Crown Club, and operating, preparing, and cleaning concession equipment. Staff follow food-safety laws and applicable break and meal-period requirements. Where alcohol is sold and assigned duties include its sale or service, staff must meet applicable legal age and certification requirements and complete Regal Responsible Beverage Server training. Usher duties include tearing and collecting ticket stubs, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing MPAA ratings, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, conduct auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. Employees must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. The role requires effective communication, calculation, problem-solving, prioritization, and performance under pressure. Physical duties include frequent standing and walking, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and occasional lifting of up to 60 pounds.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Be able to perform the essential duties, with reasonable accommodations where applicable.
If assigned alcohol sales or service, meet the applicable legal age requirement and complete required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Read and understand training materials covering subjects such as sexual harassment and discrimination.
Meet the role's physical demands, including occasionally lifting up to 60 pounds.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office and Concession Stand point-of-sale systems and handle payments, cash drawers, tickets, passes, coupons, and concession inventory accurately.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets according to the MPAA rating system and company policy, and respond to guest questions and phone calls.
Operate, prepare, and clean concession equipment; follow applicable food-safety, break, and meal-period laws.
When assigned, sell or serve alcohol in accordance with applicable legal requirements and current training and certification.
Tear and collect ticket stubs, direct patrons, inspect packages when applicable, manage crowd control, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales when directed and monitor theatre vending equipment.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Assist with opening and closing duties as assigned by management.