Floor Staff - 18+ Only - Weekends, Nights and Holidays Required

Regal Theatres • Mission Viejo, CA

6d • Onsite

About The Position

Floor Staff members are assigned to the Box Office, Concession Stand, or Usher duties according to theatre needs and employee availability. Team members are classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service while representing Regal consistently with its mission statement and policies. Duties also include regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Depending on assignment, staff operate point-of-sale systems and handle cash, cards, tickets, coupons, or concession inventory; promote Regal Crown Club and premium viewing options; assist and direct guests; enforce movie ratings and company policies; maintain food-safety standards; inspect auditoriums and theatre areas; and complete cleaning, opening, and closing duties. Employees assigned to alcohol sales or service must meet applicable legal age and training requirements.

Requirements

• Must be at least 18 years old, as indicated by the role title.
• Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion, is required.
• For assigned alcohol sales or service where applicable, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
• Upsell or suggest premium viewing experiences, including 3D, RPX, and IMAX, and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy; respond to guest phone calls and questions in keeping with the guest service philosophy.
• Operate concession point-of-sale systems and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; upsell or suggest concession items; comply with local, state, and federal food-safety laws and applicable break and meal-period laws.
• Keep required alcohol certification and training current when applicable, and meet legal age requirements for alcohol sales or service.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
• Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession auxiliary sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed