Team Member - Clean Express Auto Wash
About The Position
The Team Member at Clean Express Auto Wash provides customer service and supports sales by engaging customers, presenting monthly Unlimited Wash Club packages, and upselling products. The role includes educating customers about membership benefits, creating positive first impressions, engaging with customers before and after washes, and addressing customer escalations calmly. Team Members also perform quality-control checks, follow safety protocols and standard operating procedures, operate basic retail equipment, learn the wash process and equipment, and complete other assigned duties. This is a fast-paced role that requires working throughout the site, including outdoors in all weather conditions. The employer describes opportunities for training, skill development, and advancement into leadership roles.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Provide exceptional customer service and focus sales efforts by engaging potential customers and presenting monthly Unlimited Wash Club packages.
- Upsell products to existing customers.
- Educate customers about the benefits of the Unlimited Wash Club.
- Greet customers and create positive first impressions that exceed expectations.
- Engage with customers before and after washes to ensure satisfaction.
- Perform accurate quality-control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations in a calm and collected manner.
- Operate basic functional retail equipment, including computers and point-of-sale equipment.
- Promote memberships when interacting with new customers.
- Learn the wash process and equipment.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Paid vacation (per Employee Manual).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
