Team Member
About The Position
The Team Member role at Whistle Express is a hands-on, fast-moving position working on the lot, in the tunnel, and at the vacuum station. Team Members guide guests through the wash experience and help keep the site operating efficiently. The work is physical and produces visible results each shift. The role includes customer service and sales support, assisting with memberships and account management, operating wash equipment, preparing vehicles, maintaining clean and safe work areas, and performing opening and closing duties. No experience is required; a structured 60-day certification program is provided.
Requirements
- No experience required.
- Take ownership, follow through on tasks, and avoid leaving work incomplete.
- Show curiosity and try to understand problems independently.
- Bring a positive, team-first attitude and a genuine commitment to doing the job well.
- Be physically active and comfortable working outdoors in all kinds of weather.
Responsibilities
- Provide excellent customer service with a friendly and professional attitude.
- Support sales and membership growth through consistent processes and knowledgeable guidance.
- Assist with member sign-ups, changes, and account management.
- Follow company policies related to pricing and discounts.
- Follow safety procedures and maintain a clean, organized wash area.
- Assist with vehicle preparation, including identifying preexisting conditions.
- Operate wash equipment safely and efficiently.
- Communicate operational issues effectively to team members and management.
- Engage with customers professionally to ensure a positive experience and encourage Google reviews.
- Manage member accounts, including cancellations, plan changes, and overall member experience.
- Stock and organize detail centers to maintain accessibility and inventory accuracy.
- Empty trash cans regularly and maintain clean work areas.
- Maintain vacuum stations by checking for clogs and emptying canisters.
- Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to maintain a clean and safe environment.
- Maintain professional conduct and adhere to uniform standards.
- Perform opening and closing duties to support smooth operations.
- Clean and maintain the tunnel for safety and operational efficiency.
- Prepare towels and other materials needed for daily operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
