Team Member Services Supervisor

Piedmont Airlines•Charlotte, NC

6d•Onsite

About The Position

Piedmont Airlines is seeking a reliable, motivated Team Member Services Supervisor to coach staff and support their career development while managing the department’s operational activities in accordance with established policies and procedures. The role may include preparing daily, weekly, and monthly reports and helping lead agents in administrative work such as monitoring phones, maintaining personnel files, and processing payroll. The position reports to the Department Manager, Team Member Services. The successful candidate will have strong organizational and communication skills, the ability to handle multiple tasks and deadlines, and advanced Microsoft Excel skills. The role requires maintaining confidentiality and supporting employees and workgroups across the operation. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years of age. The application deadline is November 3, 2026.

Requirements

Previous administrative experience in a busy office environment.
Outstanding organizational skills and the ability to multitask.
Ability to work independently and meet specified deadlines.
Ability to work well with all levels of management and support staff.
Advanced ability with Microsoft Excel.
Excellent verbal and written communication skills.
Proven success as a team leader and the ability to plan ahead.
Experience in conflict resolution and de-escalation.
Prior experience with internal controls processes for accountable items.
Ability to work a flexible schedule.
High school diploma or GED completion.
Minimum age of 18.
Clear driving record, 10-year Criminal History Records Check, and drug screen as required.

Nice To Haves

Computer skills including QIK, Microsoft Office Suite, and Outlook.
Familiarity with Roster Apps, Workday, and SharePoint.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Current Piedmont employee with a minimum of six months of service.
Knowledge of payroll processes, corrective action forms, and delegation of administrative tasks.

Responsibilities

Supervise the daily operation of the Team Member Services office.
Create daily work rosters, enter data into databases, and process payroll.
Resolve employee questions and document complaints.
Correct non-compliant behavior and implement corrective action as needed.
Maintain a high level of confidentiality.
Guide team members in collaborating with external workgroups to complete projects and tasks.
Maintain electronic pay records.
Monitor and maintain station employee dependability records and administer corrective action reports.
Support administrative activities that may include monitoring phones and maintaining employee personnel files.